Frequently Asked Questions

In this section, you’ll find answers to the most frequently asked questions about our premium chauffeur services across Ireland. We are here 24/7 to make your booking process smooth and stress-free!

What services do you provide?

We specialise in tailor-made executive car transfers and private chauffeuring services for corporate, VIP and private clients in Ireland—24 hours a day, 365 days a year.

We offer a fully bespoke service tailored to your specific needs.

We partner with Ireland’s most highly trained and qualified private security protection officers when required. They are all former police officers or members of the Defence Forces. And they are all fully licensed by the Private Security Authority (PSA) in Ireland.

Are you regulated and licensed?

We are regulated by the National Transport Authority (NTA) in Ireland and all our drivers hold current Public Service Vehicle (PSV) licences.

We have been awarded the highest standard (Gold) by The Royal Society for the Prevention of Accidents (RoSPA). The RoSPA Gold is the highest civilian driving standard and the holder is considered to be a master of driving.

We are fully insured, and we maintain a relationship with An Garda Síochána (the police) to ensure the safety and security of our clients.

What safety accreditation do you have?

A RoSPA-accredited advanced driver has the knowledge and skill to drive safely and effectively in all conditions.

The RoSPA accreditation is monitored and approved by the Driver & Vehicle Standards Agency in the UK. The test itself is conducted by a serving or retired advanced driver trained police officer.

Are your drivers trained in first aid?

All of our drivers have first aid training. We also have qualified paramedics in our drivers’ pool. In addition, many of our drivers have a law enforcement or Defence Forces background. All of our drivers are members of the National Chauffeur Drivers Association in Ireland.

Can you provide security arrangrments?

When required, we partner with Ireland’s most highly trained and qualified private security protection officers. They are all former police officers or members of the Defence Forces, and they are all fully licensed by the Private Security Authority (PSA) in Ireland.

How do we find our driver after our flight arrival?

Your driver will meet you at the exit from the customs hall inside the airport terminal. They will hold a sign board with your name on it.

What happens if our flight is delayed?

We constantly monitor flight arrival times. So regardless of whether your flight arrives early or late, your driver will be waiting for you. If you do not appear after your flight has landed, they will wait for 45 minutes before making enquiries with customer service, the airline, customs or immigration. Only when they have exhausted all lines of enquiry will they leave the airport. If you are delayed in customs or the baggage area for more than 45 minutes after arrival, simply call your driver to ensure they wait for you. You’ll be sent your driver’s details when you book.

Depending on the length of your delay, there may be an additional charge.

What happens if we are not ready or on time at our collection point?

We understand that travel arrangements can change, even when you are already in one of our cars. We are happy to accommodate any changes you need to make to your journey. These changes may incur an additional charge.

What methods of payment do you accept?

Payment can be made in advance of your transfer. We accept all credit cards.

Do transfers include Parking & Tolls?

Parking and tolls are not included. They will be added to your final invoice but are kept to a minimum, charged at cost.

Frequently Asked Questions

Have a custom request? We cater to all needs.