Terms & Conditions

ACCOUNT HOLDERS:

Please be advised that unless otherwise agreed, all accounts will be invoiced on a per booking basis. Payment for each invoice is expected within seven days unless prior arrangements have been made.

ADMIN FEE:

All bookings incur a 3.5% Admin Fee.

CREDIT CARD PAYMENTS:

In accordance with the Payment Services Directive 2 (PSD2), credit card fees of 3.5% will only be applicable to non-EU cards.

 

TRANSFER ESTIMATES ON RESERVATION CONFIRMATIONS :

The charges contained in Reservation Confirmations are intended as a good faith estimate of the costs involved based upon the information known to us at the time of the reservation. It is not intended to represent the actual cost of the trip.

CONFIRMATIONS:

Upon booking, a unique reservation number will be assigned and emailed to the client. We kindly request that you carefully review the confirmation for accuracy and inform us of any discrepancies. Should any changes or cancellations be necessary, please reference your reservation number.

HIRE PRICE:

The hire price quoted at the time of the reservation will remain valid and guaranteed, provided that no changes are made to the itinerary following the confirmation. Any alterations made to the journey itinerary after the reservation has been confirmed will result in additional charges and will be billed accordingly.

In the event that an incorrect service type is requested through our online portal, we will make the necessary adjustments to the correct service type, and the price will be recalculated accordingly.

Prices:

Please note that our quotations are based on the duties outlined by clients and our estimated time to depart from our base to complete the requested services before returning. Additional journeys or duties requested by clients on the day of service will be subject to additional charges at the agreed hourly rate or as otherwise specified in the terms of the agreement. As Directed / Hourly transfers commence from the time the vehicle leaves the garage and ends when the vehicle returns to the garage. 

 

SPECIFIC VEHICLES:

If you have a specific vehicle requirement, please indicate your preference at the time of booking, otherwise iDrive Chauffeurs reserves the right to provide a vehicle that best suits the booking class.

Waiting Time:

As a part of our terms and conditions, we understand that unforeseen circumstances may prevent you from arriving at the pickup location on time. To accommodate such situations, we offer a complimentary waiting time service.

For airport pickups, the first 45 minutes of waiting time is included in the hire price. Any additional waiting time beyond this will be charged at our hourly rate, which will be based on our current tariff at the time of the journey.

For all other pickup locations, the first 15 minutes of waiting time is included in the hire price and will begin from the scheduled pickup time, even if the driver arrives early. Should you request your driver to wait, any additional waiting time will be charged at our hourly rate based on our current tariff at the time of the journey.

Additional Luggage

If additional luggage space is required (golf clubs/bags. large equipment, or cartons), please advise us at the time of booking so the appropriate vehicle can be assigned.

Private Flights

We shall verify the precise arrival time by consulting the local Fixed-Base Operator (FBO) and subsequently adapt our pick-up schedule accordingly unless the booker specifies otherwise. Any extra waiting period will incur an additional fee based on our current hourly rate, as stated in our tariff at the time of the trip.

Amendments to Bookings:

We kindly request that you provide accurate details when booking our services. In the event that changes are required after the confirmation has been issued, please refer to your unique reservation number. Please note that iDrive Chauffeurs reserves the right to decline any amendments to the booking if they are submitted less than 24 hours prior to the scheduled pickup time.

Costs and Surcharges

As per our terms and conditions, any costs incurred during the journey, including parking, tunnel, and toll costs, will be charged at cost. Should any parking tickets be issued to our drivers/vehicles as a result of passenger instructions, the client named on the booking will be responsible for covering these additional costs.

Please note that a 20% surcharge will apply for journeys taking place between the hours of 22:00 and 06:00 am.

Cancellations:

As a part of our terms and conditions, it is required that either the booker or the passenger must initiate any cancellation of the booking. The cancellation should be communicated to iDrive Chauffeurs, info@idrivegroup.ie. Please ensure that the confirmation number is clearly stated in your cancellation email.

Business Class, First Class, Luxury Vehicles and all Coaches booked for

Transfers or Airport Transfers
Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 72 hours before the scheduled pick-up time. However, if you choose to cancel within 72 hours of the pick-up date, you will be charged 100% of the quoted rate.

Weddings:
Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 5 days before the scheduled pick-up date. However, if you choose to cancel within 5 days of the pick-up date, you will be charged 100% of the quoted rate.

Security Drivers:

Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 72 hours before the scheduled start date. However, if you choose to cancel within 72 hours of the start date, you will be charged 100% of the quoted rate.

Close Protection Officer:

Our cancellation policy stipulates that you are entitled to cancel your reservation without charge up to 48 hours before the scheduled start date. However, if you choose to cancel within 72 hours of the start date, you will be charged 100% of the quoted rate.

NO SHOWS:

If no contact is made with an authorised person e.g. the passenger, we will dismiss the driver after 45mins and the “No Show” fees will apply. No Show fees equal to the hourly minimum transfer rate for the confirmed vehicle, including airport fees, tolls, parking and other charges applicable to the booking

Please Note:

As a part of our terms and conditions, it is important to note that in certain circumstances, refunds will not be issued. Additionally, if a refund is to be processed via credit card or wire transfer, please be aware that a 7.5% handling fee will be charged. This fee is necessary to cover the costs incurred by iDrive Chauffeurs in processing the refund. If requested, a cancellation invoice will be provided for your records.

Service Delays and Unforeseen Circumstances:

While we make every effort to depart with ample time to arrive at the designated pick-up location on schedule, please note that we will not be responsible for any onward travel disruptions that are out of our control, such as traffic, road closures, severe weather conditions, or other unforeseen circumstances. In such situations, we will make every effort to notify the booker or client of the delay and provide an updated arrival time. We appreciate your understanding and cooperation in these situations.

Insurance:

iDrive Chauffeurs provides full insurance coverage for their vehicles and drivers, including Public Liability Insurance. This ensures that clients are protected against any potential liabilities that may arise during their journey, giving them peace of mind. While iDrive Chauffeurs does not offer travel insurance, it is recommended that clients obtain appropriate coverage for added protection against unforeseen events during their travels.

Route and Timing Disclaimer:

The route taken by iDrive Chauffeurs drivers is determined at their discretion, with the aim of selecting the most efficient route possible. In the event of heavy traffic or unexpected delays, the driver may alter the route to ensure passengers arrive at their destination on time. It is important to note that iDrive Chauffeurs cannot be held responsible for any missed appointments, travel arrangements, or delays that may occur during the journey. As such, it is recommended that clients allow ample time for their travel plans and take into consideration any potential delays that may arise. By doing so, clients can help ensure a stress-free and timely journey.

Child Safety and Seating Policy:

As part of our commitment to ensuring the safety and comfort of all passengers, iDrive Chauffeurs provides child seats for our vehicles. To guarantee the availability of a child seat for your journey, we kindly request that you make this request at the time of booking. Please note that it is the responsibility of the parents or guardians to check the child’s seat and ensure it is correctly installed in the vehicle.

As part of our policy, we emphasise that the parents or guardians are responsible for the safety and well-being of the child at all times while in the vehicle. We take this matter seriously and strive to provide a secure and comfortable environment for all passengers, particularly children, during their journey with iDrive Chauffeurs. For safety reasons, we maintain a policy where parents are responsible for securing both the car seats and their children in the vehicle.

This ensures that you can position and secure the seats according to your preferences and requirements.

Smoking Policy:

At iDrive Chauffeurs, we prioritise the health and well-being of all our passengers and drivers, so we strictly prohibit smoking in all our vehicles. It is important to note that on 1 January 2016, the Irish government enacted the “Protection of Health (Tobacco Smoke in Mechanically Propelled Vehicles) Bill 2014,” which prohibits smoking in any public service vehicle, including those operated by iDrive Chauffeurs.

We take the enforcement of this legislation seriously, and we kindly request that all passengers respect our no-smoking policy for the duration of their journey. Smoking poses significant health risks to all passengers, including our drivers, and we are committed to providing a safe and healthy environment for everyone.

In the event that a passenger is found to be smoking in our vehicle, we reserve the right to terminate the journey immediately and take appropriate action as required by law. We appreciate your cooperation and understanding and thank you for adhering to our smoking policy.

Dogs Policy:

At iDrive Chauffeurs, we welcome dogs in our vehicles, but we kindly ask that clients inform us at the time of booking so that we can provide an appropriate vehicle. Owners are responsible for their dog at all times, and we ask that dogs are well-behaved and clean before entering the vehicle.

For the safety of all passengers, we require large dogs to travel in dog boxes. We appreciate your cooperation in this matter.

RESPONSIBILITY
iDrive Chauffeurs assumes no responsibility for the following circumstances: delays resulting from unfavourable weather conditions; loss or damage of any belongings belonging to the passengers, unless caused by a staff member; delays caused by road traffic accidents, other traffic conditions, or natural disasters; and any personal possessions or items left behind in the vehicle by a passenger are at their own risk. Please note that a fee will be charged for the delivery of any items that are left behind in our vehicles.

Damage Policy:

At iDrive Chauffeurs, we take pride in maintaining our vehicles’ fleet to the highest cleanliness and safety standards. We kindly ask that all passengers treat our vehicles with respect and care during their journey.

If any of our vehicles are damaged or soiled because of a passenger’s actions, we reserve the right to charge the client for the full amount required to rectify the vehicle, as well as for any time lost while the vehicle was taken out of service.

Cookies and Privacy

By using www.iDriveGroup.ie you agree to our use of cookies. You can view our privacy and cookie policies below.

Privacy Notice

This is the privacy notice of iDrive Group. In this document, “we”, “our”, or “us” refer to iDrive Group.

We are company number 469849 registered in the Republic of Ireland.

Our registered office is at Waterfall, Cork, Ireland.

INTRODUCTION

1. 1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

1. 1. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

1. 1. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

1. 1. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

1. 1. Our policy complies with the Data Protection Act 2018 (Act), which incorporates the EU General Data Protection Regulation (GDPR).

1. 1. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data.

1. 1. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The basis on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category.

If the basis on which we process your personal information is no longer relevant, we shall immediately stop processing your data.

If the basis changes, then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation to you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.

We may use it to:

1. 1. Verify your identity for security purposes

1. 1. Sell products to you

1. 1. Provide you with our services

1. 1. Provide you with suggestions and advice on products, services and how to obtain the most from using our website.

We process this information on the basis there is a contract between us or that you have requested, we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the contract terms.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our business, including job opportunities, our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes, you might implicitly consent, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may, from time to time, pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at info [at] idrivegroup.ie. However, if you do so, you may not be able to use our website or our services further.

Information we process for legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, in doing so.

Where we process your information on this basis, we do after having given careful consideration to:

• • whether the same objective could be achieved through other means

• • whether processing (or not processing) might cause you harm

• • whether you would expect us to process your data and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for:

• • record-keeping for the proper and necessary administration of our business

• • responding to unsolicited communication from you to which we believe you would expect a response

• • protecting and asserting the legal rights of any party insuring against or obtaining professional advice that is required to manage business risk

• • protecting your interests where we believe we have a duty to do so.

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

SPECIFIC USES OF INFORMATION YOU PROVIDE TO US

Complaints regarding content on our website.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to judge whose right will be obstructed: yours or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply to increase our business’s efficiency.

We keep personally identifiable information associated with your message, such as your name and email address, so as to be able to track our communications with you to provide a high-quality service.

Complaining

When we receive a complaint, we record all the information you gave us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter of our sole discretion as to whether we do give information and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you the commission due for such referrals. It also includes information that allows us to transfer the commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

USE OF INFORMATION WE COLLECT THROUGH AUTOMATED SYSTEMS WHEN YOU VISIT OUR WEBSITE

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use our website’s functionality.

We use cookies in the following ways:

• • to track how you use our website

• • to record whether you have seen specific messages we display on our website

• • to keep you signed in on our site record your answers to surveys and questionnaires on our site while you complete them

• • to record the conversation thread during a live chat with our support team.

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you use to browse our website, such as the type of computer or device and the screen resolution.

We use this information in the aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

DISCLOSURE AND SHARING OF YOUR INFORMATION

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and allowed us to refund their money.

Data may be processed outside the European Union

Our websites are hosted in the United States of America.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within Ireland or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

1. 1. The processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

1. 1. The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.

1. 1. We comply with a code of conduct approved by a supervisory authority in the European Union. We are certified under an approved certification mechanism as provided for in the Act

1. 1. Both our organisation and the processor are public authorities between whom there are either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to the protection of your information

ACCESS TO YOUR OWN INFORMATION

Access to your personal information

1. 1. At any time, you may review or update personally identifiable information that we hold about you by signing in to your account on our website.

1. 1. To obtain a copy of any information that is not provided on our website, you may send us a request at info [at] idrivegroup.ie.

1. 1. After receiving the request, we will tell you when we expect to provide you with the information and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info [at] idrivegroup.ie.

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personally identifiable information, we shall first take reasonable steps to verify your identity before granting you access or taking any action. This is important to safeguard your information.

Other matters

1. 1. Use of site by children

1. 1. We do not sell products or provide services for purchase by children, nor do we market to children.

1. 1. If you are under 18, you may use our website only with consent from a parent or guardian.

1. 1. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain

1. 1. If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info [at] idrivegroup.ie.

1. 1. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

1. 1. If you are in any way dissatisfied with how we process your personal information, you have a right to complain to the Data Protection Commissioner.

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

1. 1. To provide you with the services you have requested;

1. 1. To comply with other laws, including for the period demanded by our tax authorities;

1. 1. To support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.

However, ultimately, it is your choice whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy policy, please contact us.